Support & Service
Feedback
Ask for feedback automatically, and find the pattern in the answers.
Feedback collects ratings and comments after the moments that matter — an invoice raised, an appointment finished, a ticket closed — by sending the request automatically. Every response lands in one history, from guests and signed-in customers alike, so scattered opinions become something you can actually read a trend in.
Inside Feedback
What you get when you switch it on.
Star ratings
A quick star rating gives you a number you can compare across teams, departments and time without reading every response.
Written comments
A comment field alongside the rating captures the reason behind the score — the part that tells you what to actually change.
Event-triggered requests
Pick the add-on and the activity that should prompt a request — an invoice raised, an appointment completed — and the email goes out on its own.
Personalised messages
Compose the request in your own words, with variables such as the customer's name and the form link filled in per recipient.
Guest and registered responses
Customers respond whether or not they have an account, so you are not only hearing from the people who happen to be signed in.
Response history
Every submission is recorded in one place, showing who responded and whether they were a guest, with the full detail one click away.
Inside the screens
What Feedback looks like day to day.
Placeholder imageWhere it earns its place
What teams switch Feedback on for.
01
Post-service ratings
Trigger a request when a job is marked complete, so you hear from the customer while the experience is still fresh.
02
Invoice follow-up
Raising an invoice prompts a feedback request automatically, turning a routine billing step into a listening point.
03
Comparing teams
Ratings collected the same way across departments make it possible to see where the experience differs, rather than guessing.
Features
Everything in Feedback.
- Star-based rating scale
- Free-text comment field
- Automatic email requests on a chosen event
- Personalisation variables in the message
- Shareable direct form link
- Guest and registered user responses
- Central response history page
- Guest vs registered identification
- One-click access to full response detail
- Trend analysis across teams
- Works with ticketing, appointments, invoicing and POS
- Role-based access to responses
How add-ons work
Feedback is not a separate app.
It runs inside GetBizApps Suite, on the same data, behind the same login.
01
Switch it on
Enable the add-on from your workspace. It appears alongside everything else already running — no separate install, no second login.
02
It shares your data
The add-on reads and writes the same customers, staff and records as the rest of the Suite, so nothing has to be re-keyed or synced.
03
Your roles still apply
Existing permissions carry across. Decide which teams see the add-on, and what they are allowed to do inside it.
04
Your price adjusts
It joins your subscription as one more enabled add-on, and comes off again if you turn it back off.
See what Feedback costs alongside the rest of your setup.
Build your priceWhat teams say
Feedback, in their words.
We wanted a more structured way to handle service feedback. GetBizApps helps us collect responses and track issues through Support Ticket, so our team knows what needs attention and who is handling it.
Where it is used
Often switched on together
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Feedback questions.
What people ask before switching this one on.
You choose which add-on and which activity should trigger a request — for example an invoice being generated or an appointment being completed. When that happens, GetBizApps sends the customer an email containing your message and a link to the rating form, without anyone having to remember to ask.
Yes. Feedback accepts responses from both guests and registered users, and the history page shows which of the two each response came from, so you are hearing from every customer rather than only account holders.
Yes. You write the message yourself and can include variables such as the customer's name and the form link, which are filled in for each recipient when the email is sent.
Every submitted response is recorded on a single history page showing the rating, the respondent and the date, with the full detail one click away. Because responses are collected the same way across teams, the history can be read as a trend rather than a pile of individual comments.
Feedback works alongside the other add-ons you have enabled, including support ticketing, appointments, form submissions, POS and invoicing, so the request can follow whichever activity marks the end of a service in your business.
Feedback is a GetBizApps Suite add-on that collects customer ratings and comments automatically after a chosen event, such as an invoice being generated or a service being delivered. It sends a personalised email request with a direct link to a star-rating and comment form, accepts responses from both guests and registered users, and records everything on a single history page for trend analysis. It is available at https://getbizapps.com/addons/feedback.
Feedback is billed as one of the add-ons in your GetBizApps Suite subscription. Your total is built from the add-ons you switch on, your number of users and the duration you commit to, in USD or INR. You can model it on the pricing page at https://getbizapps.com/pricing.
Feedback runs inside GetBizApps Suite, so you need the Suite itself. There is no separate installation or login — enable the add-on and it appears alongside everything else you are already running, on the same data and the same permissions.
Yes. Add-ons can be switched on and off as your needs change, and your subscription adjusts to match what is currently enabled.
See Feedback on your own data.
Book a walkthrough and we will show you this add-on in context, alongside the others your business would actually use.