Support & Service
Warranty
Register warranties at the sale, and see which products keep coming back.
Warranty attaches cover to products at the point of sale and then keeps track of it — active, partial, expired or voided — without anyone maintaining a register. Claims are raised against the warranty record with repair costs and a description, move through approval, and stay visible from submission to resolution.
Inside Warranty
What you get when you switch it on.
Per-product warranty setup
Switch warranty on for a product and set how long it runs. The terms then apply automatically at every sale and show on the product page for the customer.
Automatic registration
Posting a sales invoice that contains a warranty-enabled product creates the warranty entry on its own. Products without cover are simply skipped.
Warranty dashboard
Every warranty in one view with its ID, product, customer and expiry date, grouped by active, partial, expired and voided — with statuses updating themselves as dates pass.
Claims
Raise a claim straight from a warranty record with the claim date, the repair cost and a description of the problem, then move it through approved, rejected or completed.
Return handling
Approve a return and complete it, and claim quantities update to match — so the warranty record reflects what actually came back.
Search and filtering
Find any warranty by product, customer or status, which is what makes the register usable once there are thousands of them.
Inside the screens
What Warranty looks like day to day.
Placeholder imageWhere it earns its place
What teams switch Warranty on for.
01
Retail point-of-sale cover
Warranty is registered as the sale is invoiced, so neither the customer nor the counter has to remember to do it.
02
Service centre claims
Claims carry the repair cost and the fault description through a clear approval path, with the whole history attached to the warranty.
03
Product quality analysis
Because every claim is recorded against a product, the register shows which products generate the most repairs — a quality signal, not just an admin trail.
Features
Everything in Warranty.
- Warranty toggle per product
- Custom warranty duration
- Warranty terms shown on the product page
- Automatic warranty entry from posted invoices
- Active, partial, expired and voided statuses
- Automatic status update on expiry
- Warranty ID, product, customer and expiry on every record
- Claims with repair cost and problem description
- Approved / rejected / completed claim workflow
- Sales return quantity synchronisation
- Search and filter by product, customer or status
- Repair cost tracking across claims
How add-ons work
Warranty is not a separate app.
It runs inside GetBizApps Suite, on the same data, behind the same login.
01
Switch it on
Enable the add-on from your workspace. It appears alongside everything else already running — no separate install, no second login.
02
It shares your data
The add-on reads and writes the same customers, staff and records as the rest of the Suite, so nothing has to be re-keyed or synced.
03
Your roles still apply
Existing permissions carry across. Decide which teams see the add-on, and what they are allowed to do inside it.
04
Your price adjusts
It joins your subscription as one more enabled add-on, and comes off again if you turn it back off.
See what Warranty costs alongside the rest of your setup.
Build your priceWhat teams say
Why teams run on GetBizApps Suite.
These are customers talking about the Suite as a whole rather than the Warranty add-on specifically — every add-on runs on the same platform they are describing.
Being able to customize fields and workflows was a big deal for us. Our business does not fit neatly into a standard CRM template, and GBA gave us enough flexibility.
We use the recurring invoice module for retainers and subscriptions. It reduced missed billing almost immediately.
GBA Suites feels less like one huge ERP and more like a collection of business apps that actually talk to each other. That’s exactly what we needed.
Where it is used
Often switched on together
More in Support & Service
Feedback
Ask for feedback automatically, and find the pattern in the answers.
ViewSuggestion Box
Collect ideas from the people doing the work — and show them what happened next.
ViewSupport Ticket
Turn a shared inbox into a help desk that nothing falls out of.
ViewRequests
Build the request form, and stop chasing requests through chat.
ViewZendesk
Work your Zendesk queue without leaving GetBizApps.
ViewHubSpot Support Ticket
HubSpot Service Hub tickets, synced into GetBizApps.
ViewFAQ
Warranty questions.
What people ask before switching this one on.
You enable warranty on a product and set its duration. From then on, whenever that product appears on a posted sales invoice, a warranty record is created automatically with the customer, product and expiry date filled in. Products without warranty enabled are skipped.
Each warranty is active, partial, expired or voided. Statuses update automatically as expiry dates pass, so the register reflects reality without anyone reviewing it manually.
A claim is raised directly from the warranty record and carries the claim date, the repair cost and a description of the problem. It then moves through approved, rejected or completed, so the progress of every claim is visible from submission to resolution.
Returns are handled alongside warranties: once a return is approved and completed, claim quantities update to match what came back, so the warranty record stays accurate rather than drifting from the stock position.
Yes. Because every claim is recorded against the product it relates to, and warranties can be searched and filtered by product, customer or status, the register doubles as a view of which products are costing you the most in repairs.
Warranty is a GetBizApps Suite add-on that automates product warranty tracking, registration and claims. Enabling warranty on a product and setting its duration means a warranty record is created automatically whenever that product appears on a posted sales invoice, and claims raised against it carry repair costs and a description through an approval workflow to completion. It is available at https://getbizapps.com/addons/warranty.
Warranty is billed as one of the add-ons in your GetBizApps Suite subscription. Your total is built from the add-ons you switch on, your number of users and the duration you commit to, in USD or INR. You can model it on the pricing page at https://getbizapps.com/pricing.
Warranty runs inside GetBizApps Suite, so you need the Suite itself. There is no separate installation or login — enable the add-on and it appears alongside everything else you are already running, on the same data and the same permissions.
Yes. Add-ons can be switched on and off as your needs change, and your subscription adjusts to match what is currently enabled.
See Warranty on your own data.
Book a walkthrough and we will show you this add-on in context, alongside the others your business would actually use.