Support & Service
Zendesk
Work your Zendesk queue without leaving GetBizApps.
If your support already lives in Zendesk, this connects the two rather than asking you to choose. Tickets sync both ways in real time, your knowledge base comes across with its categories and FAQs, and agents work the queue from the same dashboard as the rest of the business.
Inside Zendesk
What you get when you switch it on.
Account connection
Enter your Zendesk credentials on the settings page and the link is live — no separate middleware to run or maintain.
Two-way ticket sync
Tickets move between Zendesk and GetBizApps in real time, so whichever system someone is working in, both are current.
Ticket creation
Raise a Zendesk ticket from a simplified form inside GetBizApps, without opening a second tool to do it.
Knowledge base sync
Your Zendesk knowledge base comes across and stays in step, with categories and FAQs you can shape to match how you actually support customers.
Unified dashboard
Tickets, agents and support statistics in one view, alongside the rest of the business rather than in a separate silo.
Multi-admin access
More than one administrator can work the queue, so handling support is a team activity rather than one person's login.
Inside the screens
What Zendesk looks like day to day.
Placeholder imageWhere it earns its place
What teams switch Zendesk on for.
01
Keeping Zendesk, losing the tab switching
Teams committed to Zendesk keep it as the system of record while working the queue where the rest of their business data already is.
02
One view of support load
Tickets, agents and statistics sit in the same dashboard as sales and operations, so support volume is visible next to what caused it.
03
Self-service from the existing knowledge base
The articles already written in Zendesk become available to customers through GetBizApps without being rewritten.
Features
Everything in Zendesk.
- Zendesk account connection from settings
- Real-time two-way ticket synchronisation
- Ticket creation from within GetBizApps
- Knowledge base synchronisation
- Custom knowledge base categories
- FAQ management
- Unified ticket, agent and statistics dashboard
- Multiple administrator access
- Zendesk data visible inside the platform
- Requires the Support Ticket add-on
How add-ons work
Zendesk is not a separate app.
It runs inside GetBizApps Suite, on the same data, behind the same login.
01
Switch it on
Enable the add-on from your workspace. It appears alongside everything else already running — no separate install, no second login.
02
It shares your data
The add-on reads and writes the same customers, staff and records as the rest of the Suite, so nothing has to be re-keyed or synced.
03
Your roles still apply
Existing permissions carry across. Decide which teams see the add-on, and what they are allowed to do inside it.
04
Your price adjusts
It joins your subscription as one more enabled add-on, and comes off again if you turn it back off.
See what Zendesk costs alongside the rest of your setup.
Build your priceWhat teams say
Why teams run on GetBizApps Suite.
These are customers talking about the Suite as a whole rather than the Zendesk add-on specifically — every add-on runs on the same platform they are describing.
Being able to customize fields and workflows was a big deal for us. Our business does not fit neatly into a standard CRM template, and GBA gave us enough flexibility.
We use the recurring invoice module for retainers and subscriptions. It reduced missed billing almost immediately.
GBA Suites feels less like one huge ERP and more like a collection of business apps that actually talk to each other. That’s exactly what we needed.
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What people ask before switching this one on.
It connects your Zendesk account to GetBizApps Suite so support tickets synchronise in both directions in real time, and your Zendesk knowledge base, categories and FAQs are available inside the platform. Agents then work customer queries from one dashboard rather than switching between two systems.
Yes. The Support Ticket add-on must be enabled first, because the Zendesk integration builds on it. You also need an existing Zendesk account, since this connects to Zendesk rather than replacing it.
You enter your Zendesk credentials on the add-on's settings page. That establishes the two-way link, after which tickets and knowledge base content synchronise automatically without further setup.
Yes. The integration is two-way, so a ticket created or updated in either system is reflected in the other in real time. Whichever tool a team member happens to be in, they are looking at current data.
Yes. Multiple administrators can access the synced queue, and the dashboard tracks tickets, agents and support statistics together, so support can be handled as a team rather than routed through a single account.
Zendesk is an integration add-on for GetBizApps Suite that connects a Zendesk account to the platform. Once credentials are entered on the settings page, tickets synchronise in both directions in real time, the Zendesk knowledge base and its categories and FAQs are available inside GetBizApps, and agents manage queries from one dashboard instead of switching between systems. It requires the Support Ticket add-on. It is available at https://getbizapps.com/addons/zendesk.
Zendesk is billed as one of the add-ons in your GetBizApps Suite subscription. Your total is built from the add-ons you switch on, your number of users and the duration you commit to, in USD or INR. You can model it on the pricing page at https://getbizapps.com/pricing.
Zendesk runs inside GetBizApps Suite, so you need the Suite itself. There is no separate installation or login — enable the add-on and it appears alongside everything else you are already running, on the same data and the same permissions.
Yes. Add-ons can be switched on and off as your needs change, and your subscription adjusts to match what is currently enabled.
See Zendesk on your own data.
Book a walkthrough and we will show you this add-on in context, alongside the others your business would actually use.