Communication
Coming soonInstagram Chat
A shared inbox for Instagram direct messages — in development.
Instagram Chat is a Communication add-on currently in development for GetBizApps Suite. It is not available to switch on yet. Tell us if you need it and we will let you know as soon as it ships.
Not available yet
Instagram Chat is still in development.
You cannot switch this add-on on today, and it is not part of any GetBizApps Suite plan yet. This page is here so you know it is coming and can tell us if you need it — what customers ask for first is what gets built first.
What it will do
Instagram Chat will bring Instagram direct messages into GetBizApps as one shared inbox, so the product questions and booking requests that arrive through DMs are handled alongside your other customer conversations. Connection will be made by adding an Instagram Webhook URL, Client ID and Access Token, with messages syncing in real time. Your team will reply from the portal, including sharing media, and the reply will land in the customer's Instagram inbox.
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What people ask about an add-on that is still on the way.
It will centralise Instagram direct messages inside GetBizApps, so your team can read and answer them without switching between apps. Messages will sync in real time and replies sent from the portal will appear in the customer's Instagram inbox.
Setup is planned to involve adding your Instagram Webhook URL, Client ID and Instagram Access Token into GetBizApps. Those credentials are what enable real-time message syncing between Instagram and the portal.
All three will be inboxes for two-way customer conversations, but each covers a different network: Instagram direct messages here, Facebook Messenger in Facebook Chat, and WhatsApp conversations in WhatsApp Chat. They are separate from the notification add-ons, which send outbound alerts rather than holding conversations.
Not yet. Instagram Chat is a Communication add-on in development for GetBizApps Suite and cannot be switched on today. Let the team know you need it at https://getbizapps.com/contact and we will tell you as soon as it ships.
Instagram Chat will be priced as one of the add-ons in your GetBizApps Suite subscription, alongside the ones you already have enabled. Your total is built from the add-ons you switch on, your number of users and the duration you commit to.
GetBizApps Suite has a catalog of add-ons available now covering CRM and sales, HR, finance, operations, documents, communication, security and payments. Browse them at https://getbizapps.com/addons, or tell us what you are trying to do and the team will point you at the closest fit.
Want Instagram Chat sooner?
What customers ask for first is what gets built first. Tell us how you would use it and we will factor that in.