Communication
Twilio
Transactional SMS and alerts worldwide through the Twilio API.
Twilio adds SMS to GetBizApps, sending order updates, appointment reminders, one-time passcodes and support status messages to phones anywhere in the world. You add your Twilio credentials on the settings page and switch notifications on or off by choice, so customers hear what they need to at each stage without anyone typing a message.
Inside Twilio
What you get when you switch it on.
Twilio credential setup
Add your Twilio credentials on the settings page, then turn individual notifications on or off according to what you actually want sent.
Transactional SMS
Send the messages that carry a fact rather than a pitch — confirmations, changes, codes — to any number the Twilio API reaches.
Order updates
Customers are told automatically as their order moves through its stages, which removes most of the reason to ring and ask.
Appointment reminders
A reminder goes out before the appointment without anyone maintaining a call list, which is the cheapest way to cut no-shows.
One-time passcodes
Generate and deliver OTPs by SMS, so verification can happen against a phone number rather than an email inbox.
Support status messages
Requests, team responses and resolutions each send a status update, so the customer knows where their issue stands.
Notification preferences
Every notification type can be switched on or off, so SMS is used where it earns its cost and not everywhere else.
Cross-module coverage
The same connection serves CRM, Project, Sales, Support Ticket, Rotas, Portfolio, Retainer, Car Dealership and Sales Agent.
Inside the screens
What Twilio looks like day to day.
Placeholder imageWhere it earns its place
What teams switch Twilio on for.
01
Order and delivery updates
Each stage of an order sends its own SMS, so customers stay informed and the phone stops ringing with 'where is it?' calls.
02
Appointment reminders
Reminders go out automatically ahead of the booking, without someone working through a diary the day before.
03
Verification by SMS
One-time passcodes are delivered to the customer's phone, giving you a verification step that does not depend on email reaching them.
Features
Everything in Twilio.
- Twilio credentials added on the settings page
- Worldwide transactional SMS through the Twilio API
- On/off control per notification type
- Automated order update messages
- Appointment reminder messages
- One-time passcode (OTP) delivery
- Real-time SMS alerts to teams and customers
- Status updates on requests, responses and resolutions
- CRM, Project and Sales notifications
- Support Ticket status messages
- Rotas, Portfolio and Retainer alerts
- Car Dealership and Sales Agent notifications
How add-ons work
Twilio is not a separate app.
It runs inside GetBizApps Suite, on the same data, behind the same login.
01
Switch it on
Enable the add-on from your workspace. It appears alongside everything else already running — no separate install, no second login.
02
It shares your data
The add-on reads and writes the same customers, staff and records as the rest of the Suite, so nothing has to be re-keyed or synced.
03
Your roles still apply
Existing permissions carry across. Decide which teams see the add-on, and what they are allowed to do inside it.
04
Your price adjusts
It joins your subscription as one more enabled add-on, and comes off again if you turn it back off.
See what Twilio costs alongside the rest of your setup.
Build your priceWhat teams say
Why teams run on GetBizApps Suite.
These are customers talking about the Suite as a whole rather than the Twilio add-on specifically — every add-on runs on the same platform they are describing.
The webhook and API options were important for us because we already had internal systems. GBA Suites fitted into our workflow rather than forcing us to rebuild everything around it.
We connected Slack notifications, cloud storage and our payment gateway with GBA Suites. Those small integrations have reduced a surprising amount of manual follow-up.
The proposal-to-invoice workflow has been especially useful for our agency. Once a deal is approved, the rest of the process is much more structured.
Often switched on together
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ViewFAQ
Twilio questions.
What people ask before switching this one on.
It sends transactional SMS and alerts worldwide through the Twilio API. Order updates, appointment reminders, one-time passcodes and support status messages go out automatically to teams and customers as events happen in GetBizApps.
Same provider, different channel. This add-on sends SMS to a phone number through the Twilio API, while WhatsApp via Twilio sends over Twilio's WhatsApp channel and needs a WhatsApp-enabled number. Businesses often run both and pick the channel that suits each audience.
The integration covers CRM, Project, Sales, Support Ticket, Rotas, Portfolio, Retainer, Car Dealership and Sales Agent functions. One set of credentials serves all of them rather than being configured per module.
Yes. After adding your Twilio credentials on the settings page, you turn notifications on or off as you choose. That matters with SMS, where every message has a cost, so you send the ones that are worth sending.
Yes. OTP generation and delivery is one of the supported message types, so verification codes reach the customer's phone directly rather than depending on an email arriving and being read.
Twilio is a GetBizApps Suite add-on that sends transactional SMS and alerts worldwide through the Twilio API. After you add your Twilio credentials on the settings page and choose which notifications to enable, the platform sends order updates, appointment reminders, one-time passcodes and support status messages automatically to teams and customers. It is available at https://getbizapps.com/addons/twilio.
Twilio is billed as one of the add-ons in your GetBizApps Suite subscription. Your total is built from the add-ons you switch on, your number of users and the duration you commit to, in USD or INR. You can model it on the pricing page at https://getbizapps.com/pricing.
Twilio runs inside GetBizApps Suite, so you need the Suite itself. There is no separate installation or login — enable the add-on and it appears alongside everything else you are already running, on the same data and the same permissions.
Yes. Add-ons can be switched on and off as your needs change, and your subscription adjusts to match what is currently enabled.
See Twilio on your own data.
Book a walkthrough and we will show you this add-on in context, alongside the others your business would actually use.