Communication

WhatsApp API

Trigger WhatsApp messages straight from your workflows.

WhatsApp API connects GetBizApps to Meta's WhatsApp Business platform using official credentials, so events inside the system send WhatsApp messages on their own. You choose which events are allowed to message in settings, and updates, assignments and progress reach customers and colleagues across Account, CRM, HRM, Project, Appointment and more.

Book a demo Add it to your price

Part of GetBizApps Suite

Priced per add-on

Works with every other add-on

Inside WhatsApp API

What you get when you switch it on.

Meta business credentials

Connect using official credentials from Meta's WhatsApp Business platform, so messages travel over WhatsApp's own business channel.

Workflow triggers

Messages are raised by workflow events rather than sent by hand, which is what makes customer communication automatic rather than remembered.

Event preferences

Toggle each event notification on or off in settings, so people receive the updates that matter to them and not a stream of everything.

Assignment alerts

New responsibilities are announced as they are given out, so the person taking on the work knows without being told separately.

Progress updates

Status changes are pushed through WhatsApp as they happen, giving a running view of progress without anyone chasing for one.

Team-specific notifications

Notifications can be aimed at particular teams, so each group receives the events relevant to its own work.

Cross-module coverage

One connection serves Account, CRM, HRM, Project, Appointment, CMMS, Contract, Sales, Fix Equipment, Feedback, school and cleaning management.

Inside the screens

What WhatsApp API looks like day to day.

Placeholder image

Connecting the account with official WhatsApp Business credentials

Where it earns its place

What teams switch WhatsApp API on for.

Customer communication on autopilot

Workflow events send the customer a WhatsApp message directly, so updates go out consistently rather than when someone has a moment.

Field and service teams

CMMS and Fix Equipment events reach engineers on WhatsApp, which is the channel people working away from a desk actually check.

Appointments and contracts

Appointment and contract changes notify both sides as they happen, cutting the follow-up calls that exist only to confirm something.

Features

Everything in WhatsApp API.

Official credentials from Meta's WhatsApp Business platform
Messages triggered by workflow events
Event notifications toggled on or off in settings
Real-time updates on assignments
Automated alerts for new responsibilities
Notifications aimed at specific teams
Progress tracking through WhatsApp status updates
Account, CRM, HRM and Project notifications
Appointment, CMMS and Contract alerts
Sales and Fix Equipment messages
Feedback module notifications
School, institute and cleaning management support

How add-ons work

WhatsApp API is not a separate app.

It runs inside GetBizApps Suite, on the same data, behind the same login.

Switch it on

Enable the add-on from your workspace. It appears alongside everything else already running — no separate install, no second login.

It shares your data

The add-on reads and writes the same customers, staff and records as the rest of the Suite, so nothing has to be re-keyed or synced.

Your roles still apply

Existing permissions carry across. Decide which teams see the add-on, and what they are allowed to do inside it.

Your price adjusts

It joins your subscription as one more enabled add-on, and comes off again if you turn it back off.

See what WhatsApp API costs alongside the rest of your setup.

Build your price

What teams say

WhatsApp API, in their words.

via WhatsApp

The WhatsApp integration made follow-ups much more practical for our team. Customers already respond there, so we no longer force every conversation through email.

Akriti SethiCustomer Relations Manager, SilverOak Services

Often switched on together

WhatsApp API questions.

What people ask before switching this one on.

It connects GetBizApps to WhatsApp so that events inside the platform trigger messages automatically. Updates, assignments and progress changes reach customers and colleagues in real time, without anyone composing the message.

It requires official credentials from Meta's WhatsApp Business platform. That is the distinguishing point of this add-on: it talks to WhatsApp's business channel directly rather than through an intermediate messaging provider.

WhatsApp API uses official Meta WhatsApp Business credentials and speaks to that platform directly. WhatsApp via Twilio sends the same kind of notification but routes it through a Twilio account, using an Account SID and Auth Token and a Twilio number enabled for WhatsApp. Pick the one that matches the provider relationship you already have.

The add-on works with Account, CRM, HRM, Project, Appointment, CMMS, Contract, Sales, Fix Equipment and Feedback, as well as school and institute management and cleaning management. A single connection covers all of them.

Yes. Event notifications are managed in settings and can be turned on or off individually, so teams receive the alerts that concern them. Notifications can also be aimed at specific teams rather than everyone at once.

WhatsApp API is billed as one of the add-ons in your GetBizApps Suite subscription. Your total is built from the add-ons you switch on, your number of users and the duration you commit to, in USD or INR. You can model it on the pricing page at https://getbizapps.com/pricing.

WhatsApp API runs inside GetBizApps Suite, so you need the Suite itself. There is no separate installation or login — enable the add-on and it appears alongside everything else you are already running, on the same data and the same permissions.

Yes. Add-ons can be switched on and off as your needs change, and your subscription adjusts to match what is currently enabled.

See WhatsApp API on your own data.

Book a walkthrough and we will show you this add-on in context, alongside the others your business would actually use.

Book a demo Browse all add-ons

WhatsApp API