Communication
WhatsApp via Twilio
Send WhatsApp notifications through your own Twilio account.
WhatsApp via Twilio joins Twilio's cloud communication platform to WhatsApp's messaging service, so business events reach people on WhatsApp without anyone sending the message by hand. You enter your Twilio Account SID and Auth Token once to establish the connection, and from then on actions such as a user being created, an invoice being generated or a project being started send a WhatsApp message on their own.
Inside WhatsApp via Twilio
What you get when you switch it on.
Twilio account connection
Enter your Twilio credentials — Account SID and Auth Token — inside GetBizApps to establish a secure connection. Nothing else has to be installed or maintained alongside it.
WhatsApp-enabled number
Messages go out from a Twilio number provisioned for WhatsApp, so recipients see them in the app they already use rather than as another email.
Action-triggered messages
Specific events send a notification on their own: a new user created, an invoice generated, a project initiated. Nobody has to remember to tell anyone.
Cross-add-on coverage
The integration carries messages across multiple add-ons and business functions, so it is not limited to one corner of the platform.
Real-time workflow updates
Notifications are sent as the action happens, which is what makes them useful for workflow management rather than a daily digest.
Twilio delivery infrastructure
Delivery runs on Twilio's messaging infrastructure, so throughput and reliability are handled by the provider rather than by your server.
Inside the screens
What WhatsApp via Twilio looks like day to day.
Placeholder imageWhere it earns its place
What teams switch WhatsApp via Twilio on for.
01
Hospital and clinic updates
Staff and patients get WhatsApp notifications as records and appointments change, instead of relying on someone opening the system to check.
02
Machine repair and field work
Field teams working away from a desk are told about new jobs and status changes on the device already in their pocket.
03
Workflow automation across add-ons
One Twilio connection sends the notifications for whichever add-ons you have enabled, rather than configuring messaging separately in each.
Features
Everything in WhatsApp via Twilio.
- Twilio Account SID and Auth Token configuration
- Secure connection established from settings
- Automated WhatsApp notifications on business actions
- New user creation alerts
- Invoice generation alerts
- Project initiation alerts
- Delivery through Twilio's messaging infrastructure
- Real-time updates for workflow management
- Notifications across multiple add-ons
- Works with a Twilio WhatsApp-enabled number
- Messages reach recipients outside the platform
- One connection serves every enabled module
How add-ons work
WhatsApp via Twilio is not a separate app.
It runs inside GetBizApps Suite, on the same data, behind the same login.
01
Switch it on
Enable the add-on from your workspace. It appears alongside everything else already running — no separate install, no second login.
02
It shares your data
The add-on reads and writes the same customers, staff and records as the rest of the Suite, so nothing has to be re-keyed or synced.
03
Your roles still apply
Existing permissions carry across. Decide which teams see the add-on, and what they are allowed to do inside it.
04
Your price adjusts
It joins your subscription as one more enabled add-on, and comes off again if you turn it back off.
See what WhatsApp via Twilio costs alongside the rest of your setup.
Build your priceWhat teams say
WhatsApp via Twilio, in their words.
The WhatsApp integration made follow-ups much more practical for our team. Customers already respond there, so we no longer force every conversation through email.
Often switched on together
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ViewFAQ
WhatsApp via Twilio questions.
What people ask before switching this one on.
Both send automated WhatsApp notifications from GetBizApps, but they differ in whose platform carries the message. WhatsApp via Twilio routes messages through your Twilio account using an Account SID and Auth Token, so Twilio is your provider. The WhatsApp API add-on connects directly to Meta's WhatsApp Business platform using official credentials issued there.
You need a Twilio account with a WhatsApp-enabled number, and the Account SID and Auth Token from that account. Those credentials are entered inside GetBizApps to establish the secure connection, after which messages are delivered over Twilio's infrastructure.
Notifications are triggered by specific actions in the platform, such as a new user being created, an invoice being generated or a project being initiated. The messages go out automatically as those events occur, across the add-ons and business functions you have enabled.
No. The notification arrives in WhatsApp, so anyone with the number reachable on WhatsApp — a team member, a client, a contractor — receives the update without signing in to the platform.
Not necessarily. The separate Twilio add-on sends transactional SMS to a phone number through the same provider, while this one sends over Twilio's WhatsApp channel. Many businesses run both and choose the channel per audience.
WhatsApp via Twilio is a GetBizApps Suite add-on that sends automated WhatsApp notifications using Twilio's APIs. You configure your Twilio Account SID and Auth Token inside GetBizApps to establish a secure connection, and business actions — a new user, a generated invoice, a project getting under way — then trigger WhatsApp messages to the people concerned, delivered over Twilio's infrastructure. It is available at https://getbizapps.com/addons/whatsapp-twilio.
WhatsApp via Twilio is billed as one of the add-ons in your GetBizApps Suite subscription. Your total is built from the add-ons you switch on, your number of users and the duration you commit to, in USD or INR. You can model it on the pricing page at https://getbizapps.com/pricing.
WhatsApp via Twilio runs inside GetBizApps Suite, so you need the Suite itself. There is no separate installation or login — enable the add-on and it appears alongside everything else you are already running, on the same data and the same permissions.
Yes. Add-ons can be switched on and off as your needs change, and your subscription adjusts to match what is currently enabled.
See WhatsApp via Twilio on your own data.
Book a walkthrough and we will show you this add-on in context, alongside the others your business would actually use.